The Man at the Coal Face: NZ Post Couriers
Postal Service NZ
Regardless of the stories of continual bad press of those empowered to serve the public, for example the behaviour of MP’s, Telecom’s continued break downs of communication service to the Nation, the recent one affecting the 111 emergency call number, City Councils that care little for those that reside in City Council flats, for those that always say they will call back and never do or do so a week later there are one or two wonderful good stories.
New Zealand Post Courier Services, for any Track and Trace parcel ease of use on their www. Site, to track, with instant updating. Things can go wrong and human error can occur, in this case as it did, a phone call, explanation, the urgency, the parcel concerned was put on a truck and delivered to the person in Christchurch City within the hour of the phone call.
It is people like the courier driver, the lady at the call centre, the men and woman at the coal face that make the difference.
New Zealand Courier Post Christchurch are to be congratulated for a service that is 1st class and the good souls who saved the day on this day the 26th February 2010.
Many could well learn from New Zealand Post Couriers example, especially those noted above.
